Privacy Policy

Introduction

EchoSummoner B.V. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, use our services, or interact with us. We are the data controller for the personal data we collect and process as described in this policy.

Data Controller Information

The data controller responsible for your personal data is EchoSummoner B.V., a company registered in the Netherlands with registration number NL19726185, located at Berkenlaan 189, 4864 VR Breda, North Brabant, Netherlands. For privacy-related enquiries, please contact us at privacy@echosummoner.world or by telephone at +31 763165741.

Data Collection

We collect personal data that you provide to us directly and automatically through your use of our website and services. The types of data we collect include:

• Contact Information: Name, email address, phone number, company name, and postal address when you contact us or request our services
• Technical Data: IP address, browser type and version, device information, operating system, and referring website
• Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and navigation patterns
• Communication Data: Records of correspondence and communications between you and EchoSummoner
• Marketing Data: Your preferences regarding marketing communications and your responses to our marketing activities

How We Use Your Information

We process your personal data for the following purposes, based on the legal grounds specified:

• Service Provision: To provide our digital solutions and e-commerce services, respond to your enquiries, and fulfil our contractual obligations (Legal basis: Contract performance and legitimate interests)
• Customer Support: To provide technical support, resolve issues, and maintain our customer relationships (Legal basis: Contract performance and legitimate interests)
• Business Operations: To manage our business operations, improve our services, and develop new offerings (Legal basis: Legitimate interests)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes (Legal basis: Legal obligation)
• Marketing Communications: To send you relevant marketing information about our services, subject to your consent where required (Legal basis: Consent or legitimate interests)
• Website Analytics: To analyse website usage and improve user experience (Legal basis: Legitimate interests)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Third Parties

We may share your personal data with the following categories of recipients:

• Service Providers: Third-party companies that provide services on our behalf, such as hosting providers, analytics services, and marketing platforms
• Legal Authorities: When required by law, regulation, legal process, or governmental request
• Business Partners: With your consent, we may share data with trusted business partners for joint marketing or service delivery
• Professional Advisors: Legal, financial, and other professional advisors who assist us in conducting our business

We do not sell your personal data to third parties. All data sharing is conducted in accordance with applicable data protection laws and our contractual obligations.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law. Generally, we retain contact and communication data for up to seven years after our last interaction, technical and usage data for up to two years, and marketing data until you withdraw your consent or opt out. We regularly review our data retention practices and securely delete or anonymise data that is no longer needed.

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: You can request information about the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete personal data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of how we process your personal data
• Right to Data Portability: You can request transfer of your personal data to another organisation
• Right to Object: You can object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at privacy@echosummoner.world. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data transmission protocols, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate primarily within the European Economic Area (EEA), your personal data is generally processed within this region. If we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms to protect your data.

Children's Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from children under this age. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable data protection laws. In the Netherlands, you can contact the Autoriteit Persoonsgegevens (Dutch Data Protection Authority) at autoriteitpersoonsgegevens.nl.